HomeBlogBlogAI Emotional Support Use: What Share of People Use It?

AI Emotional Support Use: What Share of People Use It?

What percentage of people use AI for emotional support?

There isn’t one universal percentage that applies everywhere, because the number changes depending on how a survey defines “AI” (chatbots, voice assistants, companion apps), what counts as “emotional support” (venting, reassurance, coping tools), and who gets surveyed. Across recent consumer research, usage typically lands in the “meaningful minority” range—often around one in ten to roughly one in four people—while much higher shares report lighter mental-wellness use cases like stress tips, journaling help, or guided exercises.

One consistent finding: the percentage rises when the question focuses on younger adults and frequent AI users, and it rises again when emotional support is defined broadly (talking through problems, asking for encouragement, practicing difficult conversations). It tends to be lower when surveys define emotional support narrowly (replacing therapy or acting as a primary support system).

Why the percentage varies so much

Definitions matter

Someone asking a chatbot to help reframe anxious thoughts may say “yes,” while another person might only count it if the AI is used during an emotional crisis. Surveys that mention “companionship” or “loneliness” can also pull the number in different directions.

Trust and privacy concerns

Many people are curious about AI for support but hesitate to share sensitive details. That hesitation can reduce self-reported usage, especially in polls that don’t clearly describe privacy safeguards.

Use case isn’t the same as reliance

Plenty of people try AI once or use it occasionally for reassurance, but fewer rely on it regularly. Some surveys measure “ever used,” while others measure “used in the last month,” which can dramatically change the results.

Where to find the most up-to-date numbers

For the latest survey breakdowns, sample sizes, and how “emotional support” is defined, read the full research summary here: What percentage of people use AI for emotional support?.

FAQ

Is it safe to share personal feelings with an AI chatbot?

It can be, but it depends on the app’s privacy practices and how your data is stored or used. Avoid sharing identifying details, and review the service’s privacy policy before discussing sensitive topics.